1 + 1 CARES’ PRIVACY NOTICE
Effective Date: 10/22/2021
1 + 1 Cares offers services to help Care Providers and Clients to find, coordinate, and maintain quality domestic, non-medical care for seniors. 1 + 1 Cares' Privacy Notice ("Privacy Notice") explains the information we collect and how we use it to provide our services. This Privacy Notice and its policies apply to any users of www.1plus1cares.com, including any web pages, mobile applications and mobile websites maintained and operated by 1 + 1 Cares (collectively, the "Site"), including those who are seeking to promote their services through the Site (“Care Providers”) as well as those looking for a provider through 1 + 1 ("Clients"), and any users of any of the various services that 1 + 1 Cares provides through the Site or any other channels, including over the telephone (collectively, "Services"). Collectively, registered Care Providers, registered Clients, and those Site Visitors who do not register with the Site, are referred to herein as “Site User.”
For purposes of this Privacy Notice, the terms "1 + 1 Cares," "we,", "us," and "our" refer to 1 Plus 1 Senior Care, Inc. dba 1 + 1 Cares, a Referral Agency. "You" refers to you, as a visitor or user of the Site or the Services. Other capitalized terms that are not expressly defined in this Privacy Notice have the same meaning as set forth in our Terms of Service https://1plus1cares.com/terms-of-use.
IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY NOTICE, DO NOT ACCESS OUR SITE.
I. INFORMATION WE COLLECT AND PROCESS
We will only collect and process personal information where we have a lawful basis. Lawful basis includes where you have given consent, where processing is necessary for the delivery of Services offered through our Site and other “legitimate interests.” Where we rely on your consent to process personal information, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object.
The following are the categories of information we collect:
A. Information You Provide
All information you provide to us as a Site User when registering, posting a job, posting a profile, Care Provider ratings or reviews, Client ratings or reviews, communicating through the Site, discussing care options over the phone, utilizing our mobile applications or that you otherwise provide on the Site or by phone, email, postal mail or otherwise, will be stored by us. You represent and warrant to us that you have the right and authority to provide us all information you provide about yourself or others. You may provide us with information in various ways, including:
Registering as a Site User. When you register, we also collect certain information from you, including your first and last name, home address, email address, date of birth, and phone number.
Posting a Job. If you are a Client, we collect and store all of the additional information you provide to us on care needs, your job posting or that is otherwise included in an auto-generated job posting. This may include, among other information:
Posting a Profile. If you are a Care Provider, we collect and store all of the additional information you provide in your profile. This may include, among other information:
By telephone. All Site Users may provide information to us when they contact us or utilize certain Services we may offer by telephone. For example, if you call us to discuss senior care options, schedules, or typical rates over the phone, we will collect and store all of the information you chose to provide to us, including but not limited to financial information, information about the care needed, health information about the person for whom care is needed, contact information, etc. If you provide information about someone other than yourself, you represent that you have authority to do so.
By email, postal mail or chat. Certain Site Users may provide additional information on the Site through other features, platforms, and offerings such as our online communication forums, groups and payment platforms and our senior care offerings. In some cases, Site Users may have the ability to provide us information through the Site, such as contact information, reviews of other Site Users, or questions about our offered Services. In addition, both Site Users may choose to provide information by phone, email, postal mail, or chat. We collect and store all of the information you provide us through these channels. Moreover, if you provide information about someone other than yourself through any of these channels, you represent that you have authority to do so.
B. Information Provided by Others
Other parties may also provide us with information about you in various ways, including:
By Site Visitors, Registered Users and others. We also collect information Site Users and others provide about one another. For example, Care Providers may invite other Site Users to rate and indicate their relationship to the Care Provider on the Site. Additionally, certain Site Users may post reviews about individual Care Providers. Site Users and others may provide information about other Site Users through the Site, by phone, email or US mail. We capture and store all received information from Site Users, and others about other Site Users.
Information you expressly authorize us to collect. From time to time we may request permission to collect certain information from or about you. For example, we may ask to collect information regarding your driving record and insurance. If you grant your permission, we will access and/or store such information.
C. Automatically Collected Data
Some forms of personal information about you are collected automatically when you visit the Site, including.
Meta-Data: Log files, IP addresses and information about your computer and mobile device.
When you visit the Site, we receive the internet protocol ("IP") address of your computer (or the proxy server you use to access the internet), your computer operating system, the type of web browser you are using, and browser language. We may correlate this information with other information we have about you. We may also automatically collect information related to the ways in which you interact with the Site and the Services, such as referring and exit pages, URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed (including ads viewed) and the order of such views, the amount of time spent on particular pages, the date and time you use the Services, error logs, and other similar information.
We may collect and record how often you use the Platform and for how long, your device type, unique identifiers, operating system type & version, battery usage, the third party web pages or applications you visit or use or interact with via the Platform, information that you viewed on our Site, advertisements that are shown to you or that you view or click on, the fact that you used the Services to communicate with other users and the fact that you used third parties application/services via 1+1 to communicate with third parties, and the duration of such communications, the Internet Protocol (IP) address and the name of the domain that serves you to access the Services, and the geographic location of the device that you are using to log in and use the Platform on.
We also collect information about the interaction of your devices with our Site, including, crash reports, system activity, and the date, time, and referrer URL of your request.
Essential. Some cookies are essential in order to enable you to move around our website and use its features, such as accessing secure areas of our website. Without these cookies, we cannot enable appropriate content based on the type of device you are using.
II. WHAT DO WE DO WITH YOUR INFORMATION?
The information we collect from Site Users is used to provide Services through our Site, which includes the processing of payment information, coordinating posted domestic care jobs with available Care Providers, coordinating payment processing, and providing servicing confirmations and other order-related communication. In addition, we’ll use information from your visit to our Site to improve and optimize the Site User experience, to screen for potential risk and fraud, to provide the most relevant advertisements and email communications to you, and to assess the success of our current marketing and advertising campaigns.
III. YOUR CONSENT & RIGHTS; UPDATING, CORRECTING, OR DELETING YOUR INFORMATION
Through your access of our Site and provision of personal information as described herein, you have provided your consent for our use and collection of your information. However, in the event you change your mind, and no longer wish that we utilize your information, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information at any time, modify your contact information, or deletion of your data by contacting us at firstname.lastname@example.org and indicate on the subject line, “Privacy Compliance,” or by mailing us at: 1 Plus 1 Senior Care, Inc., 3031 Tisch Way, STE 110PW, San Jose, CA 95128, Attention: Privacy Compliance.
IV. ELECTRONIC PAYMENTS / THIRD PARTY SERVICES
Our store utilizes Stripe as our third-party electronic payment facilitator, to enable the payment of Care Providers and our referral fee via automated clearing house (ACH), for credit cards or debit cards. They store your payment information on a secure server behind a firewall. The information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as necessary to complete your transaction. Once complete, your transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by Stripe. For more insight, you may also want to read Stripe’s Terms of Service and Privacy Statement.
When you click on links on our Site, they may direct you away from our Site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Notice or our Terms of Service.
Under California Civil Code Section 1798.83, customers living in the State of California can request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.
V. DISCLOSURE OF YOUR INFORMATION
We do not sell, trade, rent or disclose your personal information to third parties, except as provided herein:
(a) We will disclose personal information (i) if it is required by law enforcement or judicial authorities, or to cooperate with a law enforcement investigation; (ii) if we have a good faith belief that we are required or permitted to do so by law or legal process; (iii) to protect our rights, reputation, property, or the safety of us or others; (iv) to defend or enforce our rights or your obligations; (v) if the disclosure is required by mandatory professional standards; (vi) to a third party with your prior consent; (vii) if we are under a duty to disclose or share your personal information in order to enforce or apply any contracts or agreements that may exist between you and us, including this Privacy Notice and our Terms of Service found on our Site; and/or (viii) if we are required to exchange information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
(b) We obtain support through third party service providers to maintain our Site, offer our referral services for sale, process customer orders, and deliver products. For example, we must release your credit card information to the card-issuing bank to confirm payment for Care Provider services referred through our Site.
(c) In the event we sell our stock or assets to an acquiring entity or merges with another entity, we reserve the right to provide your personal information to the acquiring or surviving entity.
VI. DATA SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your information, you acknowledge that: (a) there are security and privacy limitations of the Internet that are beyond our control; (b) the security, integrity, and privacy of any and all information exchanged between you and us through our Site cannot be guaranteed and we shall have no liability to you or any third party for loss, misuse, disclosure or alteration of such information; and (c) any such information may be viewed or tampered with in transit by a third party.
In the unlikely event we believe the security of your personal information in our control may have been compromised, we will try to notify you. To the extent you have provided us with your email address, we may notify you by email and you agree to our use of email as a means of such notification. If you prefer for us to use another method to notify you in this situation, please contact us using the information contained in Section III, above, with the alternative contact information you wish to be used.
VII. SECTION 9 – DO NOT TRACK DISCLOSURES
Some websites have “do not track” features that allow users to instruct a website not to track them. These features are not all uniform. We do not currently respond to those signals; however, our marketing partners may be members of the Network Advertising Initiative or the Digital Advertising Alliance, which have agreed to honor consumers’ opt-out preferences submitted through those organizations’ websites. To learn more about your choices regarding this type of data collection or to opt-out of interest-based advertising by members of the NAI or the DAA, please visit the choices websites of the NAI and DAA at https://www.aboutads.info) You also may locate Google Analytics’ currently available opt-outs for the web here: https://tools.google.com/dlpage/gaoptout/. You can obtain more information about how to opt-out of Adobe Analytics here: http://www.adobe.com/privacy/opt-out.html.
VIII. AGE OF CONSENT
We are not a site targeted at children or those under the age of 18. By using our Site, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use our Site.
IX. CHANGES TO THIS PRIVACY NOTICE
We reserve the right to modify this Privacy Notice at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our Site. If we make material changes to this Privacy Notice, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
1+1 Cares by serving as a family’s caregiving concierge. 1+1 Cares is a unique platform that synergizes premium service, qualified caregivers, and affordable rates. By empowering families to make the right decisions, 1+1 Cares makes in-home care affordable and accessible. 1+1 Cares about you.
1+1 Cares HQ:
3031 Tisch Way
San Jose, CA 95128