FAQs

Yes. Safety for our clients is a top priority. The registration department screens each referral by conducting a thorough criminal, social security and county background check. They also conduct a driving record check. 1+1 Cares requires a minimum of 2 years of experience with excellent references.

Yes. 1+1 Cares protects all the clients by requiring all referred caregivers to have liability insurance. The policy covers 1 million per incident and 6 million in aggregate in a given year. 

No. Rates are always negotiable between the client and the referral.

No, the referred caregivers are not employees of 1+1 Cares.

We do not control caregivers or families. 1+1 Cares is not the employer of the caregiver we refer. Depending on your arrangements with the caregiver, you may have employer responsibilities.

No. Caregiving, often called custodial, personal care, or companionship, are considered non-medical. Medical insurances generally do not cover non-medical caregiving services.

Yes. It’s always your choice. To be fair to caregivers, if the cancellation is less than 24 hours prior to the start of a shift there is a fee (4hrs or 50% of the shift).